of bathroom remodeling project for Farmington Hills, MI (inv. # 2722-232788)
Jan. 20th, 2008: I met
with Mike Mc Dermed at the Commerce Home Depot to schedule guest bathroom remodeling project. Project
was scheduled and billed to Home Depot credit card. Mike stated the Job would take 2 to 3 days and would start as soon as
I recived the materials
Monday, February 10th: materials arrive at my home
Tuesday, February 11th:
Home Depot calls my home requesting that I contact Chenowyth Construction to schedule material inspection. I called Chenowyth
Construction to schedule an inspection for Friday, 2-15-08 @ 8:30 A.M.
Friday, 2-15-08: Chenowyth Construction
shows up 1 hour late and a man named Aaron spent less than 15 minutes inspecting material. When
inspection is completed, Aaron states that the cabinet doors on the vanity are dented and he would FedEx me another set of
After Aaron left, I realized the cardboard & banding was still wrapped around the
vanity and there was no way he could have seen the doors on the vanity. At this time Aaron gave me a work schedule that stated
the work would commence on Wednesday, 2-20-08 first thing in the morning and would be completed on Monday, 2-25-08.
Monday, 2-18-08: I contacted Chenowyth
Construction to see what time they planned on starting, Wednesday, 2-20-08. Their response was, we will be out after 10:30
A.M. on 2-20-08. I stated this was unacceptable and they said what’s the difference…you need to be home while
we are in your home for the entire 4 days. I asked if this was a firm policy, and they stated that my salesman at Home Depot
conveyed this to me, which was not true.
At this point, I had no
other option than to cancel the job...which is what I did. I called Parko Home Restoration and Ron
Parko, the owner, was at my home in 30 minutes and provided me with a competitive quote. Ron stated he would be at my home
the next morning at 8:00 A.M.
Tuesday 2-19-08: Parko Home Restoration
is my home at 7:45 A.M. and completed this bathroom remodel in 1 ½ days. Ron Parko, the owner of the company stated
that I did not receive a toilet seat & lid, universal vanity filler and brushed nickel handles for my vanity. Furthermore,
Ron Parko asked why Home Depot sent extra vanity doors, because the ones that came with the vanity were fine. Ron also stated
that I was shipped double the amount of floor tiles (200 extra) which I returned for a $136.00 credit. *Bathroom floor measures
5 X 8
2-21-08: Mike Mc Dermid reorders nickel plated handles for vanity, universal vanity filler and toilet seat &
lid. I was promised these items would be FedExed and arrive at my home in lees than a week.
Monday, 2-25-08: Great Lakes Granite
comes to my home to take final measurements for granite counter tops and informs me that that they do not re-connect
any pluming. I now learn that this is my own responsibility…one that Mike
Mc Dermid never conveyed to me.
Tuesday, 2-26-08: Toilet seat & lid arrive at my home, but
no nickel plated handles or universal vanity filler.
Summary: As of 3-3-08, this simple bathroom remodel job that
Mike Mc Dermid promised would take 2 to 3 days is over 6 weeks old and I’m still missing parts
and waiting for my granite counter top to be installed.